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Complaints and disputes

This part of the site provides legal information about your consumer rights and documents to help you deal with complaints and disputes resulting when something goes wrong with a supplier, be it a neighbour, restaurant, utility supplier, bank or even a solicitor.

Products

Debt, bankruptcy and liquidation

Compatible region(s): England & Wales Scotland Northern Ireland
This letter is for situations where a person or business has said that you owe them money in relation to goods or services and you're in dispute over it. You can use it to try and settle the matter by… Read more
Price: £14.99
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Buying goods

Compatible region(s): England & Wales
This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in… Read more
Price: £14.95
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Compatible region(s): England & Wales Northern Ireland
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
You can use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it. This letter is suitable for requests about goods bought within the… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
You can use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. If you bought the item after 1 October 2015, you're entitled… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
You can use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
You can use this letter to complain about the poor quality of something you've bought. If you bought the item after 1 October 2015, you can use this letter to demand a refund if you ask for it within 30… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible… Read more
Price: £3.99
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Neighbour disputes

Compatible region(s): England & Wales Northern Ireland
Use this letter to complain to a neighbour about excessive noise. You should keep a copy of this letter when you send it along with any other correspondence between you and your neighbour. You should also… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter to accompany a surveyor's report confirming that damage has been caused to your property by the roots of a neighbour's tree. This should only be used if, having previously verbally… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
If previous attempts to resolve a problem with a noisy neighbour have failed, use this document to send a letter to the local authority responsible for noise complaints. You should have already sent at… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter to request that a neighbour trim the branches of a tree or plant which overhangs your property. Before using this letter, you should check with your local authority to ensure that there is… Read more
Price: £3.99
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Compatible region(s): England & Wales Scotland Northern Ireland
Use this document to send a letter of objection to a neighbour's proposed extension. The letter will allow you to object to the development on the ground(s) that you object to the purpose, the nature and… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Property, privacy and boundary issues make up the vast majority of concerns that people have with their neighbors. Most neighborhood disputes can be easily resolved through discussion, or in the worst… Read more
Price: £19.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter as an initial request to a neighbour to prune evergreen trees or plants that are more than 2 metres high under the Anti Social Behaviour Act, if it's obstructing light to your garden or… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter to demand that an individual stops trespassing on your property. Before using this letter, you must have already asked the individual to stop trespassing on your property and they must… Read more
Price: £3.99
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Holiday and travel

Compatible region(s): England & Wales Scotland Northern Ireland
If you've recently stayed in an unsatisfactory hotel room, you can use this letter to complain and seek compensation from the hotel. You can only use this letter if you've already made a complaint about… Read more
Price: £3.99
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Compatible region(s): England & Wales Scotland Northern Ireland
If you've been disappointed by a recent holiday because your tour operator made promises which weren't fulfilled when you got there, you can use this letter to claim compensation. For example, you might… Read more
Price: £3.99
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Compatible region(s): England & Wales Scotland Northern Ireland
You can use this letter if you specifically requested certain facilities or amenities for your holiday, but they weren't available when you got there. This was despite the fact that the travel agent… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Holidays are costly, and it can be very frustrating when things go wrong. This pack of documents provides templates for seeking redress for the most common issues that holidaymakers feel warrant… Read more
Price: £14.95
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Compatible region(s): England & Wales Scotland
If you recently bought a ticket for a train journey that was delayed by more than an hour or if the train was cancelled, you can use this letter to complain to the train operator and claim compensation… Read more
Price: £3.99
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Compatible region(s): England & Wales Scotland Northern Ireland
Claim for compensation for a delay of 3 hours or more using your rights under European Community Regulation EC 261/2004. You can also use it to claim a refund of certain expenses, such as for refreshments… Read more
Price: £3.99
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Motor vehicle complaints

Compatible region(s): England & Wales Northern Ireland
This is a letter to a garage complaining about damage caused to your vehicle whilst it was in their possession for routine servicing or repair work. The letter suggests that the garage repairs the damage… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
This is a letter from a customer to a garage regarding substandard vehicle servicing. Use this letter where the original faults reappear following completion of the work and you subsequently get another… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this document to demand a refund from a dealer for a vehicle that has developed a serious fault within 30 days of purchasing and taking delivery. You should include with the letter a report from an… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter to demand compensation from a careless driver to cover the cost of the excess of your insurance or for any uninsured losses. If this letter is unsuccessful, you should proceed in the small… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
If a garage bills you for servicing or repairing a vehicle and that bill is much higher than the verbal estimate you were given and you did not agree to pay a specific amount or to a specific calculation… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter if you have been sold a faulty vehicle by a dealer. It sets out details of the faults and asks the dealer to repair the vehicle free of charge, referring to your rights under the Consumer… Read more
Price: £3.99
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Compatible region(s): England & Wales
Keeping your car on the road can be a costly process. This pack contains documentation enabling you to deal with all aspects of vehicle-related legal issues, complaining about poor quality of work done by… Read more
Price: £29.99
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Compatible region(s): England & Wales Northern Ireland
Use this letter where you have been sold a faulty vehicle by a dealer and been told by them that you need to complain to the manufacturer. You will need an independent report from an examiner detailing… Read more
Price: £3.99
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Utilities

Compatible region(s): England & Wales Northern Ireland
This pack provides templates for dealing with issues with the supplier of your water, gas, electricity or telephone services in the event of a fault or a failure to meet expected standards. See the… Read more
Price: £14.95
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Accountants & surveyors

Compatible region(s): England & Wales
This pack contains the documentation necessary to complain directly about poor or delayed service by an accountant or surveyor, or to take the matter further and complain to the corresponding governing… Read more
Price: £14.95
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Compatible region(s): England & Wales Northern Ireland
If you have employed an accountant to do some work for you, and they have not provided a satisfactory service, you can use this letter to make a complaint to them. An unsatisfactory service can relate to… Read more
Price: £3.99
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Compatible region(s): England & Wales Northern Ireland
If you have found defects in a property that you recently purchased and these defects were not mentioned in the survey that you paid to be carried out on your property, use this letter to complain to the… Read more
Price: £3.99
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Solicitors & barristers

If you want to make a complaint about a solicitor who has provided you with poor service, you can use this document to send a complaint letter. Poor service includes where the solicitor has not done what… Read more
Price: £3.99
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Compatible region(s): England & Wales
If your solicitor charges you more than what you expected, you can use this letter to request that they provide an itemised account of each of their charges. By having your solicitor justify each item of… Read more
Price: £3.99
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Compatible region(s): England & Wales
This pack contains a range of letters that can be used to write a complaint about a solicitor or barrister. The pack includes documents such as, Complaint to the Legal Services Ombudsman, Initial letter… Read more
Price: £14.95
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Restaurants

Compatible region(s): England & Wales
This pack will enable you to contact a restaurant in relation seeking recompense if you are unsatisfied with your experience – that’s due to poor service, a booking they have failed to honour… Read more
Price: £9.99
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Other complaints and requests

Compatible region(s): England & Wales Northern Ireland
If you have employed a removal company who has damaged one or more items whilst moving, you can use this letter to demand compensation. The letter will allow you to seek a repair or replacement of the… Read more
Price: £2.99
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Compatible region(s): England & Wales Northern Ireland
Where an insurance company has rejected a claim and you believe that this is a mistake, you can use this document to raise a complaint. This letter will begin a formal complaints procedure and can be used… Read more
Price: £2.99
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Compatible region(s): England & Wales
Use this letter to demand that your landlord repay your deposit. The letter contains an option dealing with whether your deposit has been protected under a deposit protection scheme. If the landlord does… Read more
Price: £2.99
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