Motoring

This is a letter to a garage complaining about damage caused to your vehicle whilst it was in their possession for routine servicing or repair work. The letter suggests that the garage repairs the damage free of charge, but advises them that, should they fail to do so, you will engage another mechanic to repair the vehicle and will pass on this cost to them. Furthermore, you warn that failure to pay this debt will lead you to initiate court proceedings against them.

This is a letter from a customer to a garage regarding substandard vehicle servicing. Use this letter where the original faults reappear following completion of the work and you subsequently get another garage to fix them. This letter will request suitable compensation from the original garage.

Use this document to demand a refund from a dealer for a vehicle that has developed a serious fault within 30 days of purchasing and taking delivery. You should include with the letter a report from an independent organisation, confirming that the vehicle has been examined and found unfit or unsafe to drive. Under the Consumer Rights Act 2015, you are entitled to a full refund of the purchase price from the dealer, and this letter will threaten court proceedings if no refund is received.

Use this letter to demand compensation from a careless driver to cover the cost of the excess of your insurance or for any uninsured losses. If this letter is unsuccessful, you should proceed in the small claims court. Please note that if the other driver did not have insurance, you will have a claim against the Motor Insurer's Bureau and should contact them.

If a garage bills you for servicing or repairing a vehicle and that bill is much higher than the verbal estimate you were given and you did not agree to pay a specific amount or to a specific calculation of the charge, use this letter to complain to the garage that the amount charged is unreasonable. You should accompany the letter with lower quotes for the same work from at least 3 other garages, together with a cheque for what you decide is reasonable for the work they have completed on your vehicle.

Use this letter if you have been sold a faulty vehicle by a dealer. It sets out details of the faults and asks the dealer to repair the vehicle free of charge, referring to your rights under the Consumer Rights Act 2015.

Keeping your car on the road can be a costly process. This pack contains documentation enabling you to deal with all aspects of vehicle-related legal issues, complaining about poor quality of work done by a garage or damage to your vehicle whilst in their possession, to refund requests to car dealers and disagreements about service charges.
Please see the individual information associated with each document in this pack for a full description of their use.

This letter requests compensation from a local authority or other appropriate organisation when a pothole has damaged your vehicle, motorcycle or bicycle on a public road or towpath in England or Wales. You cannot use this letter if your damage occurred on a private road or on private property.

Use this letter where you have been sold a faulty vehicle by a dealer and been told by them that you need to complain to the manufacturer. You will need an independent report from an examiner detailing the faults with your vehicle. The letter assumes that you have already written to the dealer; if you haven't, you can use our 'Letter to car dealer requesting repair of a faulty vehicle' first.

If you have received a Notice of Intended Prosecution (NIP) for speeding or passing a red light and the offence has been recorded by an electronic device (e.g. speed camera), you can use this document in two situations:

• To request information to help you identify the driver of the vehicle involved in the alleged offence so that you can respond to the NIP
• To request information to enable you to investigate, and if necessary take advice on, whether there is a defence to the charge based upon camera malfunction or unreliability, or upon some deficiency in the operation of a manual camera

Please note that there is no obligation upon the police to release photographic or other evidence, although many forces will do so. In some areas, technical information (e.g. the calibration of individual cameras) is published on the internet.

Use this letter when you are in receipt of a 'Penalty Charge Notice' for parking or other offences in England, Wales, Scotland or Northern Ireland. This letter should be sent to your local council, or to the Parking Enforcement Processing Unit in Northern Ireland. It is not suitable for use where you were in a hire car or received a parking ticket for parking on private land. To get the most out of this letter, you should send it within 14 days of the alleged offence. If your challenge is rejected, you will still preserve the 50% discount on the fine for 14 days after receipt of the official notice of rejection.

If you have received a Notice of Rejection of Representations informing you that your appeal against a parking ticket has been unsuccessful, you can use this document in place of the Notice of Appeal form that accompanies the rejection letter. It allows you to make a final appeal to a parking appeal tribunal, giving details of one of the valid grounds under which you believe you have been incorrectly penalised. If this final appeal is rejected, you will have to pay the full amount of the fine.

This pack contains a range of documents to be used for challenging parking and speeding tickets, including requesting photographic in respect of a motoring offence, challenging a parking fine and notice of appeal to a parking appeal tribunal. Be sure to read the guidance notes for the use of each of these documents.

This letter can be used by a person who has received a summons to appear before a Magistrates' Court to answer a speeding charge. The letter informs the court that the person wishes to plead guilty by post in order to avoid having to attend at court on the date indicated in the summons. It also gives details of mitigating circumstances applicable to both the offence and the person, in order to seek to persuade the court to impose a more lenient sentence. Please note that this document can only be used in England & Wales.

This letter can be used by a person who has received a summons to appear before a Justice of the Peace Court to answer a speeding charge. The letter informs the court that the person wishes to plead guilty by post to avoid having to attend at court on the date indicated in the summons. It also gives details of mitigating circumstances applicable to both the offence and the person, in order to seek to persuade the court to impose a more lenient sentence. Please note that this document can only be used in Scotland.

Use this agreement when buying or selling a second-hand motor vehicle. You can use it for any motor vehicle that's intended for driving on UK roads - e.g. cars, vans, horseboxes, motorbikes or mopeds.

In this agreement, the buyer agrees to purchase the vehicle 'as seen', so the seller isn't responsible for any problems found later. However, the seller promises that the vehicle is roadworthy. The seller also confirms the mileage is correct and that there are no unpaid charges on the vehicle.

The agreement is only suitable for private sales between individuals. It's not suitable for:

• selling vehicles as scrap;
• selling a type of vehicle exempt from MOT testing;
• sales of vehicles by dealers; or
• buyers or sellers who are under 18.