If you want to make a complaint about a solicitor who has provided you with poor service, you can use this document to send a complaint letter. Poor service includes where the solicitor has not done what you have instructed them to do, caused unreasonable delays, failed to respond to correspondence, failed to keep you informed about case developments or failed to give you pricing guidelines before starting work on your case.

The guidance also contains help about what you need to do next if you need to escalate your complaint. This document is suitable for complaints against solicitors licensed to practice in England & Wales.

If you want to make a complaint about a barrister, you can use this document to send a complaint letter about poor service, professional misconduct and/or negligence. It can be sent either to the barrister directly or to their employer/chambers. The guidance also contains help about what you need to do next if you need to escalate your complaint. This document is suitable for complaints against barristers licensed to practice in England & Wales.

If you want to make a complaint about a licensed conveyancer, you can use this document to send a complaint letter about poor service, professional misconduct and/or negligence. It can be sent either to the conveyancer directly or to their employer. The guidance also contains help about what you need to do next if you need to escalate your complaint. This document is suitable for complaints against licensed conveyancers who practice in England & Wales.

Use this letter to forward the details of your complaint to the Legal Ombudsman about the poor service, negligence and/or misconduct of a legal service provider (a solicitor, barrister, licensed conveyancer or legal executive). Before sending this letter, you should have sent the legal service provider an initial letter of complaint and have not received a response after 8 weeks or are unhappy with their response. If you have not yet sent an initial letter of complaint, you should do so now and wait 8 weeks for a response, unless you are concerned that by doing so you will miss the time limits imposed by the Legal Ombudsman. This document is suitable for complaints against a legal service provider licensed to practice in England & Wales.

If your solicitor charges you more than what you expected, you can use this letter to request that they provide an itemised account of each of their charges. By having your solicitor justify each item of work, you may be able to reduce the amount of the final bill. This document is suitable for the UK only.