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Complaint to holiday company/tour operator for loss of enjoyment

If you've been disappointed by a recent holiday because your tour operator made promises which weren't fulfilled when you got there, you can use this letter to claim compensation. For example, you might have been informed before your holiday that your hotel room had an ocean view, but it didn't. The promise could have been made verbally or through certain written material, such as in a brochure. With this letter, you can seek compensation for breach of contract and loss of enjoyment. The document contains options to attach evidence and details of any additional costs you incurred. This document can be used by consumers (not businesses), in the UK.
Compatible region(s): England & Wales Scotland Northern Ireland

Complaint to holiday company/tour operator for loss of enjoyment

If you've been disappointed by a recent holiday because your tour operator made promises which weren't fulfilled when you got there, you can use this letter to claim compensation. For example, you might have been informed before your holiday that your hotel room had an ocean view, but it didn't. The promise could have been made verbally or through certain written material, such as in a brochure. With this letter, you can seek compensation for breach of contract and loss of enjoyment. The document contains options to attach evidence and details of any additional costs you incurred. This document can be used by consumers (not businesses), in the UK.

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Complaint to holiday company/tour operator for loss of enjoyment (Guidance Notes)