Letter requesting refund for goods not properly repaired
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund). You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Letter requesting refund for goods not properly repaired
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it.
This letter is suitable for requests about goods bought within the last 6 years. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a price reduction (not a refund). You cannot use it about a motor vehicle.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
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