Use this letter to complain about problems with a package leisure trip or holiday. If some of the services you were promised weren't provided at all or provided in an unsatisfactory way, you may be able to ask for any of the following:

• A full or partial refund
• Out-of-pocket expenses
• Compensation for any loss of enjoyment you suffered from your trip.

Don't use this letter if:

• the trip was for business;
• you're complaining about a flight that was part of your package (use our Compensation claim about a delayed, cancelled or overbooked flight instead); or
• your trip doesn't come under the legal definition of a package (if you aren't sure, we've included guidance notes to help you work this out).