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Complaint about lost luggage

If you lost your luggage during a flight, you can use this letter to complain and seek compensation from either an airline or a tour operator. You must wait at least 21 days after completing a Property Irregularity Report (PIR) before sending this letter. If you send your letter before this time, your luggage will be considered as 'delayed' and not lost. Note that a PIR itself can't be used to claim compensation. This document is suitable for use in the United Kingdom.
Compatible region(s): England & Wales Scotland Northern Ireland

Complaint about lost luggage

If you lost your luggage during a flight, you can use this letter to complain and seek compensation from either an airline or a tour operator. You must wait at least 21 days after completing a Property Irregularity Report (PIR) before sending this letter. If you send your letter before this time, your luggage will be considered as 'delayed' and not lost. Note that a PIR itself can't be used to claim compensation. This document is suitable for use in the United Kingdom.

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Complaint about lost luggage (Guidance Notes)