Need help? Call 0345 838 4074 Register Login

Request a refund for goods not delivered on time

Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the time expected. This could mean not delivering by a specific date as set in your contract or where, there is no specific delivery date, not delivering within 30 days or within a reasonable amount of time after the date of purchase (depending on the date of the contract). If you bought the goods without any face-to-face contact with the seller, such as ordering item(s) from the internet or a postal catalogue, or if you have purchased intangible digital content, such as an app, then this letter is not suitable for you. This document is suitable for goods purchased by a consumer (not a business) in the UK.
Compatible region(s): England & Wales Northern Ireland

Request a refund for goods not delivered on time

Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the time expected. This could mean not delivering by a specific date as set in your contract or where, there is no specific delivery date, not delivering within 30 days or within a reasonable amount of time after the date of purchase (depending on the date of the contract). If you bought the goods without any face-to-face contact with the seller, such as ordering item(s) from the internet or a postal catalogue, or if you have purchased intangible digital content, such as an app, then this letter is not suitable for you. This document is suitable for goods purchased by a consumer (not a business) in the UK.

Self Service

Price: £3.99
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online

Included in this service:

Request a refund for goods not delivered on time (Guidance Notes)