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Request compensation for damage caused by faulty goods

You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible or uneconomical, the cost of replacing it.

Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.

This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only if you bought it after 1 October 2015.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Compatible region(s): England & Wales Northern Ireland

Request compensation for damage caused by faulty goods

You can use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible or uneconomical, the cost of replacing it.

Depending on the circumstances, the letter will also ask for a refund, repair or replacement of the faulty item.

This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only if you bought it after 1 October 2015.

This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.

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Request compensation for damage caused by faulty goods (Guidance Notes)