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Holidays & travel complaint letters (pack)

Holidays are costly, and it can be very frustrating when things go wrong. This pack of documents provides templates for seeking redress for the most common issues that holidaymakers feel warrant compensation, including lost luggage, bad rooms, and delayed travel.
See the individual information associated with each document in this pack for a full description of their use.

Compatible region(s): England & Wales Northern Ireland

Holidays & travel complaint letters (pack)

Holidays are costly, and it can be very frustrating when things go wrong. This pack of documents provides templates for seeking redress for the most common issues that holidaymakers feel warrant compensation, including lost luggage, bad rooms, and delayed travel.
See the individual information associated with each document in this pack for a full description of their use.

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Complaint about lost luggage (Guidance Notes)
If you lost your luggage during a flight, you can use this letter to complain and seek compensation from either an airline or a tour operator. You must wait at least 21 days after completing a Property Irregularity Report (PIR) before sending this letter. If you send your letter before this time, your luggage will be considered as 'delayed' and not lost. Note that a PIR itself can't be used to claim compensation. This document is suitable for use in the United Kingdom.
Complaint to a hotel about an unsatisfactory room (Guidance Notes)
If you've recently stayed in an unsatisfactory hotel room, you can use this letter to complain and seek compensation from the hotel. You can only use this letter if you've already made a complaint about the room at the time of your stay and considered any attempts by the hotel to fix any issues. The contents of the letter follow the court's procedure rules on what information to include before starting a court claim. This document can only be used by a consumer (not a business) in the UK.
Complaint to holiday company/tour operator for loss of enjoyment (Guidance Notes)
If you've been disappointed by a recent holiday because your tour operator made promises which weren't fulfilled when you got there, you can use this letter to claim compensation. For example, you might have been informed before your holiday that your hotel room had an ocean view, but it didn't. The promise could have been made verbally or through certain written material, such as in a brochure. With this letter, you can seek compensation for breach of contract and loss of enjoyment. The document contains options to attach evidence and details of any additional costs you incurred. This document can be used by consumers (not businesses), in the UK.
Complaint to travel agent/agency about unrealised holiday expectations (Guidance Notes)
You can use this letter if you specifically requested certain facilities or amenities for your holiday, but they weren't available when you got there. This was despite the fact that the travel agent confirmed that they would be available. The facilities and amenities can also include additional services arranged by that travel agent. You can complain either to the individual travel agent directly or to the travel agency business and seek compensation for breach of contract and loss of enjoyment. This document is suitable for consumers (not businesses) in the UK.
Letter seeking compensation for train delay (Guidance Notes)
If you recently bought a ticket for a train journey that was delayed by more than an hour or if the train was cancelled, you can use this letter to complain to the train operator and claim compensation, if the reason for it was within its control. You must make this claim within 28 days of the scheduled journey if claiming for a delay or 28 days from the ticket expiry date, if claiming for a cancellation. You may be entitled to a full refund for the price of the ticket or a refund for the affected part of the journey, depending on whether or not you decided to travel. This document can be used in England, Wales and Scotland.