The Desktop Lawyer website (Website) is provided by Epoq Legal Ltd (ELL), company number 3707955, whose registered office is at Middlesex House, 29-45 High Street, Edgware, Middlesex, HA8 7UU.
Reference to our, us and we on the Website is a reference to ELL.
Reference to a Service Provider is a reference to an organisation providing a User Service. The Service Provider in relation to each User Service is identified in the Conditions.
By using the Website, you indicate that you accept the Conditions and that you agree to abide by them. If you do not agree to the Conditions, please refrain from using the Website.
We are committed to ensuring that your privacy is protected. This policy explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
By submitting your personal information via the data submission form provided on the Website and/or by accessing and using the Website, you give your consent that your personal information and that of third parties supplied by you, including any sensitive data, may be held by us and processed as stated herein.
By providing us with information about another person, you confirm that they have appointed you to act for them and that you have the required authority to consent to the processing of their personal data. You also confirm that you have, upon providing us with such information, informed them of our identity and the purpose for which their personal data will be processed.
How your information will be collected and used
When you use this service you provide us with personal information, for example when you complete our online documents we ask you to complete mandatory fields in order to personalise the document for your needs. Depending on the type of document that you complete, some of the information you provide to us will be sensitive data (as defined in the Data Protection Act 1998). We will process this information for the purposes of operating this service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.
We may check some of the information that you provide to us against third party databases to confirm that it is accurate. Any calls that you make to our customer team or to other providers involved in the delivery of the service may be recorded and monitored for the purposes of compliance, business management, quality control, training standards and security.
Other Service Providers who you may engage in the course of your use of the Website may also hold and process your personal information on their systems for the purposes of operating the service they provide to you, administration, monitoring, statistical analysis, performance measurement, business development and marketing. We may also provide your personal information to any reseller, introducer or agent through which you were introduced to this service for the purposes of operating the service they provide to you, administration, monitoring, statistical analysis, performance measurement, business development and marketing.
We may from time to time aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the Website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you by post, email or telephone to ask you for your feedback and comments on our services.
We or any of our respective subsidiaries or holding companies and any reseller, introducer or agent through which you were introduced to this service may use your information to contact you by letter, telephone or email, to pass on information about products, updates and other issues in which you may be interested. If you would rather not receive this information, please tick the relevant boxes on the data submission form or send an email message to firstname.lastname@example.org
Because of the nature of the internet and our international operations, we may process data in relation to this service in facilities which may from time to time be located outside of the European Economic Area. Any such facilities will at all times be protected by the same data protection standards as are required within the European Economic Area. We shall ensure, as far as is possible, that the information is kept securely and only used for the purpose for which it is provided. We may also transfer your information to other countries. In the event that we do this we shall ensure, as far as is possible, that any party to whom the information is passed is able to provide an adequate level of protection of such personal data. By submitting your information you consent to such a transfer.
We will not rent or sell your personal information without your permission.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called 'cookies'.
These cookies cannot be used to identify you personally and are used to improve services for you through:
- Letting you navigate between pages efficiently
- Enabling a service to recognise your computer so you don't have to give the same information during one task
- Recognising that you have already given a username and password so you don't need to enter it for every web page requested
- Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website's features. Refer to your browser's Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact email@example.com.
Google Analytics sets cookies (__utma, __utmb, __utmc, __utmz) to help us accurately monitor the number of unique visitors to various parts of the Website and the volumes of usage. Data is only used in aggregate.
For further details on the cookies set by Google Analytics, please refer to the Google Code website.
If you want to opt out, download and install the add-on for your current web browser. The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.
By using the Website, you agree that we can place these types of cookies on your device.
How we protect your information
The security of your personal information is very important to us. All personal information that you supply to us either in respect of yourself or another individual will be treated in confidence by us and will not be disclosed to third parties except in accordance with this policy, where your consent has been otherwise received or where permitted by law.
The internet is not a secure medium. However we take security issues very seriously and abide by strict internal standards. Some of the relevant security procedures are described in this policy.
We capture certain information such as your name, postal address, email address, telephone number and your credit card number and expiry date (where applicable) or bank account details (where applicable) over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. Furthermore, we do not send full credit card details (where applicable) back to your screen, for fear of these being overlooked or compromised.
We have installed a mechanism which ensures that there is an encrypted private connection between you and the Website. This mechanism is commonly referred to as SSL and uses digital server identities to help assure you that the website you access is this Website. This is done using a service run by 'DigiCert', a well known certification system technology provider. When you access certain pages which involve the transmission of confidential information over the internet, your browser will be provided with an electronic certificate confirming that you have accessed the Website. These communications between you and the Website will be encrypted. In addition, similar communications with banks, credit providers and with suppliers will be encrypted. You are recommended to use the facilities of your browser to confirm which pages are secured in this way.
Firewalls are used to attempt to block unauthorised traffic to the servers and the actual servers are located in a secure location that can only be accessed by authorised personnel.
We also aim to keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information. We have appropriate technical and organisational measures in place to guard your personal information against unauthorised or unlawful processing, accidental loss or damage. Please ensure you keep your password confidential and remember to log out when not using the site to prevent unauthorised access.
The period for which we will retain your personal information
We shall not retain your personal data which has been processed for the purposes and as indicated herein, for any longer period than is necessary to achieve the purposes set out herein.
Fraud prevention, detection and claims history
In order to prevent and detect fraud we may at any time:
- Share information about you with other organisations and public bodies including the police;
- Check and/or file your details with fraud prevention agencies and databases, and if you give us false or inaccurate information and we suspect fraud, we will record this. We and other organisations may also search these agencies and databases to:
- Help make decisions about the provision and administration of insurance, credit and related services for you and members of your household;
- Trace debtors or beneficiaries, recover debt, prevent fraud and manage your accounts or insurance policies;
- Check your identity to prevent money laundering, unless you furnish us with other satisfactory proof of identity;
- Undertake credit searches and additional fraud searches.
If you would like to receive details of those fraud agencies and databases from whom we obtain, and with whom we record, information about you, please contact us at firstname.lastname@example.org. You have a legal right to these details.
Updating your details
If any of the information that you have provided to us on the Website changes, for example if you change your email address, name or payment details (where applicable) please contact us by sending an email with the updated information to email@example.com.
If you believe that we are holding inaccurate information about you, please contact firstname.lastname@example.org and we will be happy to correct any errors.
You have the right to request a copy of all personal information we hold about you, for which there may be a fee of up to £10. Please contact email@example.com.
By submitting your information you accept these data protection terms and you consent to the use of your personal information as set out in this policy. Continued use of the service will signify that you agree to any changes we may make to this policy from time to time as set out above.
How to contact us