Need help? Call 0345 838 4074 Register Login
Family law guide

Need help understanding specific areas of law? Our lawguide can help you.
Visit our Family Law guide

Complaint to water company for failure to meet standards

This letter can be used to demand compensation if your water company has interrupted or stopped your water supply and failed to restore it within 48 hours where emergency works to the strategic main supply pipe are required, or within 12 hours if emergency works are required for any other reason; where planned works have not been completed by a notified time; or where there has been flooding from a sewer pipe. The letter allows you to tell the water company if you did not receive notice of the works. Payment must normally be made automatically under the Ofwat Guaranteed Standards Scheme, but if you have not received this you must make a claim for it within 3 months of the incident. This document is suitable for businesses and consumers in England and Wales only.

Complaint to water company for failure to meet standards

Compatible region(s): England Wales

This letter can be used to demand compensation if your water company has interrupted or stopped your water supply and failed to restore it within 48 hours where emergency works to the strategic main supply pipe are required, or within 12 hours if emergency works are required for any other reason; where planned works have not been completed by a notified time; or where there has been flooding from a sewer pipe. The letter allows you to tell the water company if you did not receive notice of the works. Payment must normally be made automatically under the Ofwat Guaranteed Standards Scheme, but if you have not received this you must make a claim for it within 3 months of the incident. This document is suitable for businesses and consumers in England and Wales only.

Self Service

Price: £3.99
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online

Included in this service:

Complaint to water company for failure to meet standards (Guidance Notes)

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.