Request a refund, replacement or repair for faulty goods
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Request a refund, replacement or repair for faulty goods
This letter is suitable for requests in relation to goods, but not services. You can also use it in relation to digital content (e.g. a digital movie file), but only to ask for a repair or replacement (not a refund) and only if you bought it after 1 October 2015.
Note that if you bought remotely (e.g. via the internet or a catalogue) and fewer than 14 days have passed since you received the item, you have an automatic right to a refund. If this applies to you, don't use this letter.
This letter is only suitable for consumers (not businesses) making purchases from sellers based in the UK.
Self Service
- Draft your document instantly by answering a series of easy-to-answer questions
- Helpful explanation and guidance notes
- Store, manage, track and print your document online